Helpdesk


Safe and efficient operations of computer networks, as well as maximal support of our customers in their everyday work are the keystones of our helpdesk service. Our business philosophy appears in our helpdesk services too, which provides advantage for Your Company:


  
Cost efficiency: There is no need to maintain and keep trained a personal crew
    because a team of professionals will be at your service

  Flexibility: Our outsourcing is determined by our customers' course of business
    thus we act upon your needs - and not the other way around

  All-inclusive services: Our services covers every part of supporting

- operator, remote and personal support
- establishment of proper IT security, authorization, archiving and disaster
  recovery policies
- administration of hardware and software
- continuous lookout and updating of software versions
- regular virus and spam busting
- assistance in transaction of computing acquisition, considering the aspects of price,
  quality, warranty and reliability as well as developing development and purchasing
  plans, keeping to the approved frameworks
- assistance in accomplishing and planning of any occurring computing repairs, and
  preventative maintenance support, as well as finding the proper service solution
  considering price, quality warranty lead time and reliability
- on-demand coordination of people and other companies attendant in actuation of
  your computing telecommunication system (internet, ISDN, etc.), considering
  service quality, price, regular evaluation and optimalization
- maintaining connections between a Hungarian firm and it's companies abroad
- participation in establishing IT strategy, sub serving decision-making procedures
- regular guidance of the new possibilities provided by the advancement of IT
  technologies, making suggestions to adopt them as to necessity
- measuring and accomplishing approved IT developments required for operation
- providing education in form of training or consultations as to necessity,
  about operating the newly established systems
- assisting in continuing professional education of own IT crew
- making statements (reports) on demand



ITSource Ltd. offers eminent services on the following areas:


  Proactive service: our company not only helps averting problems but thinking
    ahead and helps you in planning ahead

  Quick lead time: In 90% of times issues are inspected within 24 hours and
    resolved within 48 hours - hotline issues are dealt with in 1-2 hours

  Remarkably favourable prices: You can calculate the proximate operating
    prices based on the below pricelist:

Workstations: 5 000 HuF + VAT / month
Servers: 20 000 - 40 000 HuF + VAT / month*
Printers: no additional price is counted**

*The above prices are guiding purposes; exact amount can differ based on your company's region, the structure of the system and further needs

** Service and material costs not included (if there is a need of regular services we can contract it at the price of 4.000 HuF + VAT / device / month )


And what’s more:

  - There is no extra travel- and delivery expenses, no extra night or weekend fee
  - Providing means of exchange for our contracted customers
  - In case of a 1 year contract a dedicated server is placed for your company should
      you haven't one already

If You interesting about our services or You have question, please write to us - and we will be contact with You in 48 hours:


Your name:    
Company:   
E-mail:
Message:

Hagyd üresen:




helpdesk szolgáltatások

 

 
   
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